Our tailor-made software help us monitor your systems remotely so that you don't have to spend your time doing it.
We help companies stay on top of the situation through a proactive approach that includes ongoing monitoring, evolutive and corrective support and first and second-line helpdesk for urgent issues. With our services you can rest assured your bi platform will always work as expected to the top of its capacity.
We watch the system for you. When issues come up, you needn't spend time and resources investigating and correcting – we take care of the problem, even to the point of taking the issue to the software vendor and making sure it gets resolved.
Our helpdesk taskforce is uniquely enabled to attend your challenges as they happen and ensure your bi platform continue to deliver value to your company without limits. Additionally, you get free software upgrades every year with one on one sessions and free training programs about the best and newest features on sap and bi technologies.
Independent third-party active monitoring and support for all versions of SAP Business Objects from XIR2 to SAP BO 4.2, SAP BO BI & Analytics Cloud solutions, Information Steward & SAP BO Data Services
✔
✔
✔
Analysis of system metric
Sizing Revision
Adaption of best practices
Correction of conflicts
Up to 5 monthly incidents
5 hours of phone support
1 yearly product update (prod.)
SLA: Anserwe in up to 24 hours.
✔
✔
✔
✔
✔
✔
✔
Implementing work instructions
Maintenance of jobs
Provision of control dashboards
Gold + 10 monthly incidents
Gold + 15 hours of phone support
Gold + 2 environments
SLA: 24h+weekends&holidays
40 extra hours of support.
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
Designation of a SAP BO Senior
Unlimited monthly incidents
Unlimited phone support
Platinum + 2 yearly updates
SLA: Priority based time
100 extra hours support